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    FAQ

    Shipping

    Typically we use Australia Post. If it is more economical, we may use an alternative carrier and we deliver Australia wide.

    We aim to post within 24 hours of receiving our order.

    Once payment has been received we will send you an email confirmation.

    Postage times will vary depending on location.

    Due to current COVID delays we are unable to guarantee delivery times.

    If you are not home when delivery is made and you don't want your parcel left, please select the signature option for shipping. A card will be left advising you of where your goods can be collected.


    Large or special items may incur additional postage and handling charges.

    Absolutely! Just select that option at check out.

    Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames.

    If you are not home when delivery is made and you don't want your parcel left, please select the signature option for shipping. A card will be left advising you of where your goods can be collected.

    We currently only ship to Australia.

    If you are outside Australia and would like your goods shipped, please send us a message to info@funfidgets.com.au and we can advise.

    When we ship your order, we automatically send you your tracking number.

    (Please check your junk folder)

    Refund / Returns Policy

    All claims must be made within 14 days of delivery.

    Please contact usquoting your order number, with details of your proposed return before proceeding.

    Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

    If returned goods are used or in an unsaleable condition, then your return may not be processed. There is no return or exchange available on discounted or on sale items.

    If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

    Please contact us with 48 hours of accepting delivery.

    We may ask for images to help investigate the damage or fault.

    We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.

    All returned items must be in original, unused and unopened condition and proof of purchase will be required.

    Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.

    Purchase Orders & Quotes

    We would be delighted to provide you with a quote.

    We accept purchase orders from schools, hospitals and many other government organisations.

    Add items to your cart and proceed to checkout

    Select the payment option - Invoice for Schools/Organisations and you can on your conformation email, using the PDF link, you can download the invoice for payment.

    As soon as payment has been made, send us an email at info@funfidgets.com.au when payment has made with your reference number and order number and we will post your items out and send you the tracking number.

    Policies

    We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.

    Your privacy is important to us, and we are committed to protecting it.

    We will not provide your information to a third party and we do not store your credit card details.

    We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.

    We do our very best to provide the best possible service and high quality items. If for any reason you are not happy, please email us at info@funfidgets.com.au outlining your concerns. We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible.